If your ID documents were rejected, don't panic! Here are some tips before you resubmit:
- Ensure your ID hasn't expired. If it has, renew it before resubmission.
- If you've provided an address document, make sure it's not older than 3 months. If it is, please provide a recent one.
- Make sure your document photos are clear and readable, with no parts cut off or blurred.
- Please upload original photos of your documents, not screenshots or digitally altered images.
- If your document has two sides, like a driver's licence or ID card, please upload photos of both sides.
If you've followed these tips and still encounter issues, our support team is here to guide you through the process and help you complete the verification successfully.